Patient Information

What to Expect at a Veterinary Appointment

Understanding what to expect at your first veterinary appointment with us will help make the process easier and more comfortable for you and your pet. 

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  We require payment in full at the time that services are provided or when your pet is discharged. We also accept payment by check, cash, American Express, Discover, Visa, or MasterCard.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as a financing option. Both offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will be sure to provide you with an estimate of the cost of our services in good faith prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  We encourage all of our clients to call ahead and book an appointment to ensure that we have space in our schedule to treat your companion. 

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

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• What is your appointment cancellation policy?

  If you must cancel or reschedule your appointment, we encourage you to let us know as soon as possible so we can offer the open space to other clients. 

• What types of animals do you treat?

  We take care of small domestic pets such as cats and dogs as well as exotic mammals such as rabbits and some limited services for birds. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are responsible for the initial examination fee as well as any diagnostics or treatment that you consent to us providing for your pet. This payment is due at the time service is provided. 

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.